Rent

Repairs & Emergency Repairs

Emergency Repairs

Only URGENT REPAIRS will be accepted first informally. They must also be confirmed in writing as soon as
possible. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter.

Some examples are listed below:

  • A serious gas leak
  • A broken or blocked toilet
  • A burst hot water service
  • A dangerous electrical fault
  • A serious roof leak
  • Any fault or damage that causes the premises to be unsafe or not secure

Please be advised any maintenance work that is organised by a tenant that is not considered an emergency
may be at the tenants expense. Other examples of urgent repairs are contained in your lease agreement.
If such repairs are necessary you must immediately contact our office by email using the maintenance request
form found below. In the event the matter occurs after hours and is an emergency, please contact one of the
contractors listed below:

Electrical Repairs Glenco Electrical 9700 9996
Plumbing Repairs City Metro Plumbing 0411 501 060
Glass Repairs Magic Glass 9384 4888
Locksmith Concord Locksmith 0416 039 555

How to Handle Damages During a Storm
It is vital to be prepared for the worst situation, especially a storm. The following guidelines are the best points
of contact for any emergency you may face in a storm. We cannot stress enough that contents insurance is
the sole responsibility of the tenant, and without it you will be unable to recover any damaged personal
belongings in the event of a storm.

Issue Repairer Contact Details
Fallen Trees – SES 132 500
Dangerous Powerlines & Loss Of Power – Energy Australia 136 102
Flash Flooding – SES 132 500
Fire NSW Fire Brigade – 000

Getting Repairs Done – click here